Draft dated 23 October 2026, not yet approved by Premium Business IT.

PBIT Hosting privacy policy

Premium Business IT Pty Ltd (PBIT) handles personal information under the Australian Privacy Principles. This policy covers the PBIT Hosting portal.

What we collect

• Account details: your name, business name, email address, phone number and ABN.
• Billing records: plan, invoices and payment status. Card details are entered with Stripe and never reach us.
• Technical facts about your website: software versions, security settings, backup status, response times and visitor counts.
• Sign-in records: when you signed in and from which IP address, and your support requests.

Why we use it

To run and secure your hosting, bill you, answer support requests, and tell you about problems with your site. We do not sell personal information or use it for unrelated marketing.

Where it is stored

The portal and its database run in Sydney, Australia, and backups are kept in Australia. Card payments are processed by Stripe, and our emails are sent through Microsoft 365. Those providers may handle data outside Australia under their own privacy terms.

Who can see it

Only people in your organisation that you have added, and PBIT staff who need it to support you. Each customer's data is kept separate from every other customer's.

How long we keep it

For as long as you have an account, then as long as tax law requires for billing records. Website status history is kept for 90 days.

Access, correction and complaints

You can see and update most of your details in the portal. To ask for a copy of what we hold, a correction, or to make a complaint, contact support@pbit.com.au or 07 5631 4365. If you are not satisfied with our answer you can contact the Office of the Australian Information Commissioner (oaic.gov.au).